Help & Support
Common fixes, plus how to reach a human.
Contact us
Email support@diecastcollector.app. We reply within two business days. Include your account email and, for purchase issues, the order reference.
Frequently asked
The scan didn't recognise my car
Try again in bright, even light with the car filling most of the frame and the side of the vehicle facing the camera. If the guess is close but wrong, check the alternate matches list under the result — the right model is often there.
I hit the scan limit
Scans are capped per hour and per day to keep costs sane and stop accidental runaway usage. The scanner shows exactly when your next scan unlocks.
I forgot the Parent Mode PIN
Sign out and sign back in on the account, then set a new PIN the next time Parent Mode asks for one. If you are stuck, email us from the address below and we will reset it.
A purchase didn't unlock
Open the Garage — paid items sync from your account on load. If it is still missing after a minute, send us the order reference from the confirmation screen and we will fix it or refund it.
How do I move my collection to another device?
Sign in with the same account on the new device. Anything saved on a device before signing in uploads once automatically on first sign-in.
How do I delete my account and data?
Open Parent Mode, unlock it with the PIN, and use "Delete account & data". This permanently removes your collection, garage, purchases and login.